Privacy Notice | Lowes Van Lines

Information collected

The website may collect move-request details, contact information, shipment lookup values, claim details, support messages, privacy requests, submission identifiers, and basic technical information used to operate and protect the service.

How information is used

Information may be used to review moving requests, provide limited shipment status, respond to support, process claim and privacy requests, prevent abuse, maintain service security, troubleshoot failures, and comply with applicable obligations.

Hosting, database, security, analytics, and communications providers may process information only as needed to support the website and its customer-request functions. Information may also be disclosed when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.

Retention

Information is retained only as long as reasonably necessary for the purpose it was collected, customer support, dispute handling, security, recordkeeping, and applicable legal or operational requirements. A verified deletion request may be limited where retention is required or otherwise permitted.

Security and customer choices

Reasonable administrative and technical safeguards are used to reduce unauthorized access, misuse, or disclosure. No online system is completely secure, so customers should avoid sending information that is not needed for the request.

Do not submit payment-card data, Social Security numbers, driver-license or passport images, medical records, account passwords, or other highly sensitive information through these forms.

Privacy choices

Depending on where you live, you may have rights to request access, correction, deletion, or limits on certain uses of personal information. Identity and request details may need to be verified before a response can be completed.

Submit a privacy request

Use an email address that can be verified. Additional information may be requested to confirm identity and scope.

Name

Email *

State

Request type *

Review the Terms & Conditions and Privacy Notice. Communication choices are explained in the Calling & Texting Disclosures and Do Not Call / Opt-Out Policy.

Calls, texts, and consent records

How communication preferences are handled

Mobile information and opt-in consent

Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from other information-sharing categories and are not sold, transferred, or shared for third-party marketing. Service providers operating our website, CRM, customer support, and message delivery may process this information only to provide those services on our behalf and honor your preferences, not for their own marketing or to expand your consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See the SMS Terms and Support.

Seller identity: Lowes Van Lines LLC, doing business as Lowes Van Lines, 777 Northwest 72nd Avenue, Doral, Florida 33126; legal@lowesvanlines.com.

When you submit a move request, we may record the disclosure shown to you, the consent version, your selection, the telephone number supplied, the submission time, source page, IP-derived security information, browser or device information, and a verification hash. We use this information to respond to your request, honor communication preferences, prevent abuse, and document the basis for permitted communications.

Optional marketing SMS consent is not required to request an estimate. Communication records may be shared with service providers that operate the website, CRM, telephone, or messaging systems only for those purposes. They may not expand the scope of your consent.

You may revoke consent by replying STOP to a text, asking us during a call, or using any reasonable method described in our Do Not Call / Opt-Out Policy. We retain company-specific do-not-call records for at least five years from the request, unless a longer period applies, and retain consent evidence as reasonably necessary to honor preferences and document the communication basis.

Mobile messaging privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent are excluded from general sharing and are used only to operate the requested Lowes Van Lines messaging program, maintain consent and suppression records, and honor communication preferences.

Clear handling for website requests.