MOVE TOOLS
Request an Estimate
Customer support

How can we help?

Whether you need help with an estimate, an active move, tracking, a claim, or a privacy request, start with the option that matches your situation.

A Lowes Van Lines coordinator wearing a headset speaks with a customer from a branded office.
A coordinator handling a customer conversation.
Contact support

Send us a message

Do not include payment card information, government IDs, or highly sensitive personal data.

Include an order number only when it is relevant. Do not include payment-card or government-ID data.

Review the Terms & Conditions and Privacy Notice. Communication choices are explained in the Calling & Texting Disclosures and Do Not Call / Opt-Out Policy.

Providing a telephone number on this support form does not enroll you in a Lowes Van Lines SMS program. Website enrollment for request-specific service SMS and optional marketing SMS is offered through separate unchecked choices on the moving-request form. Existing service-SMS subscribers may continue an already-authorized conversation, subject to STOP and HELP controls.

Common questions

Support FAQs

Does submitting a request book my move?

No. A submitted request starts the review process; a booking requires separate written confirmation.

Can I make a payment here?

This website does not collect payments.

What can I see in shipment tracking?

Tracking shows limited shipment status information after verification. Customer contact details are not displayed.

Does submitting a claim mean it is approved?

No. Submitting a claim starts a review and may require supporting documentation.

Pages that cover the next part of this move.